PRIVACY POLICY STATEMENT

Elite Design Studios is highly committed to keeping client's personal information safe and secure, and we collect only essential and inevitable information to process your order. We never share any of your information with any individual outside our company in any way until you agree to permit us for doing so.

INFORMATION COLLECTION

We collect clients’ information via Email, Phone, and Contact Us and Order Form, and it is protected as per the privacy policy set by Elite Design Studios. Clients’ information is never disclosed, shared, or sold to any third-party services. Initially, the personal information we require includes clients’ names, company names, billing addresses, email addresses, secondary emails, phone and fax numbers, order details, and places of residence, some of which are optional. Along with this, we need information in the creative brief to start working on your order. Additionally, the collection of information includes opinions pertaining to complaints, appreciation, and comments about the product. Technical information which is collected and recorded, includes your IP address, browser version, operating system, and the date and time when you visit. Google Analytics or a similar tool or service is also used for collecting this data.

USAGE OF COLLECTED INFORMATION

First of all, the information we collect helps us to understand exactly what product you need and what special things you require in it, and secondly, the billing information is essential for the payment process. The email addresses are used for communication about order status, comments, and opinions, and delivery of the finalized product. Moreover, we may send emails of updates on the website, promotional offers, launch of a new product/service, and the latest news in the industry. This information also helps us to improve our marketing strategies and compile a record of the most selling products.

PRIVACY OF PAYMENTS

To ensure the best privacy for payments, we offer acceptance from multiple payment options. The payment processor where the clients put their billing information uses Secure Sockets Layer (SSL), which is indicated in the domain as “https://”. Therefore, we assure that there is no issue at all with the privacy of the payment process and billing information.

CONFIDENTIALITY

Confidentiality is surely a serious concern, and we are fully aware of the fact, which is why we never compromise over the confidentiality of our clients’ information. We use your personal information to keep in touch with you so that we can have smooth communication about the order process. Therefore, your entire information like name, billing address, e-mail address, telephone number, fax, etc. is treated as confidential and saved at a secure location which is accessible by the designated members only, ensuring that it stays safe and there is no threat of it being stolen or hacked. We reassure that your personal information will never be released to any third party in any circumstances until you allow or we are forced by law.

AMENDMENTS

Elite Design Studios may amend its privacy policy for more strict security concerns if needed. However, the entire amendments about personal information security concerns will be declared with a prior notice of the effective date of amended or updated privacy policies.

REVISION POLICY

There is a number of revisions based on your selected package, and you can demand as many revisions as stated in your package details. Since our major objective is to provide the best services to our customer, therefore, we do offer unlimited free revision until the customer gets 100% satisfied with our services. The standard revision will be 48 hours’ time.

REFUND POLICY

Elite Design Studios refund policy will be nil if:

  • You have selected a Special deal package.
  • Initial design of the package has been approved.
  • You have demanded a revision for a draft.
  • Cancellation has been made that is not related to company work.
  • You did not contact the company after placing an order above 2 weeks.
  • Customer violates policies or policy of a company.
  • Another company or designer has been approached for the same project.
  • The creative brief is lacking in the required information from the client.
  • A complete design change has been demanded.
  • The business is closing or changing names or businesses.
  • Reasons such as ‘change of mind’, ‘disagreement with partner’ will not be subject to refund under any circumstances.
  • If a client subscribes to a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable to that particular service and ‘not’ the entire bundle.
  • Client will not be entitled to any refunds after 15 days, from the date of purchase.
  • Services including but not limited to Social Media, SEO, Domain Registration, and Web Hosting are not entitled to refunds under any circumstances.
  • In the case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.

Note: Elite Design Studios holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Elite Design Studios. The company will be the rightful owner of the designs.

CLAIM YOUR REFUND

To claim your refund, follow the following steps:

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.

After you have received your refund, you will not have any rights to any designs submitted by Elite Design Studios, the information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

QUALITY ASSURANCE POLICY

Elite Design Studios always makes sure to provide the best services to our clients, and our dedicated team of designers does their best to fulfill your expectations.

We believe in providing the best designs and each of our designs is bespoke and plagiarism-free.

100% SATISFACTION GUARANTEE

Elite Design Studios always prefers to meet the expectations of its clients and therefore it offers 100% satisfaction in the following manners:

  • We do not stop our revisions until you are completely satisfied with your design.
  • We aim at exceeding your expectations and strive to accomplish it.

DELIVERY POLICY

Standard turnaround time will be according to the package, the minimum time required is 2 business days for a Logo and 5 days for a Website. In case of urgent order, contact our customer support team.

RECORD MAINTENANCE

Elite Design Studios keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

CUSTOMER SUPPORT

Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.

COMMUNICATION POLICY

Elite Design Studios will not be responsible for any communication done via any other platform than “elitedesignstudios.com” or any numbers not provided by us or given on our official website. We are not responsible for any damages caused due to other contact details not provided by us. We take full responsibility for all the information provided through our official domains.

CONTACT US

If you have any confusion or concerns regarding our privacy policies, you can contact us via our Contact Us form.

Get in Touch for Free
Consultation Today

LET'S GET STARTED